Short Notice Cancellations

Last Updated on August 20, 2024

Cancelling appointments at short notice makes it difficult to offer the time to other patients. We do understand that circumstances arise where this is unavoidable which is why no charge will be incurred unless your file shows 2 short notice cancellations appointments in a period of 6 months.
Charges will be based at a rate of 50% of the planned appointment fee.

For the purpose of this policy, short notice will be determined as less than 24 hours-notice of your planned appointment.
No further appointments will be made until the charge is cleared and repeated short notice cancellations may result in deregistration from the practice.

Zero Tolerance Policy

At Penryn Dental Practice, we will always treat out patients with the upmost compassion and respect. We ask that all of our patients express the same curtesy to our colleagues in practice.

Any patient who is verbally rude or abusive to our colleagues will be asked to leave the practice and will be deregistered with immediate effect.